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Make Your Resume Stand Out With A QR Code

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Kaitlyn Bigica

Kaitlyn Bigica, Social Media Assistant at GCAI

This week’s Social Media News comes to us from our newest employee, Kaitlyn Bigica. Kaitlyn is a junior journalism major/IT minor at the University of Massachusetts Amherst.  She is a staff writer for her college daily newspaper and a member of the University Programming Council.  Kaitlyn received her job as Social Media Assistant at Garvey Communication Associates Inc. after including a QR code on her resume. Below is her blog post on how using QR codes on a resume can make it stand out in the crowd from other applicants.

I have recently learned about QR codes and the growing impact they have on social media and communication with consumers. I thought it would be a great idea to put one on my resume to impress prospective employers.

What are QR codes?

QR codes or quick response codes are specific matrix bar codes that can be read by smart phones.  They are similar to bar codes used in retail but hold more data. The code links to a URL, text or other data.

Qr codes are mainly being used by business’s to advertise their products in an interactive way.  They can be found in magazines, newspapers and on the back of business cards. Take a look at Macy’s use of QR codes on the tags of their merchandise.  The code scans to videos of the brand allowing consumers to get fashion tips and advice from the designer.  Read the rest on Kaitlyn’s blog…

If you have suggestions for future Social Media News posts, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

Where To Find Information About New Social Media Trends

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Kevin Curley, Social Media Specialist Christian Science Monitor

Kevin Curley, Social Media Specialist Christian Science Monitor

This week’s social media news comes to us from Kevin Curley, Social Media Specialist at The Christian Science Monitor. He directs the social online engagement strategy for CSMonitor.com, the web version of The Christian Science Monitor. Kevin’s main focus at the Monitor has been to build a loyal audience utilizing email newsletter campaigns and traditional social media platforms.  We asked Kevin where he looks to find the latest social media news.

Q: What sites, books, twitter handles, etc do you read and follow to stay current on the most recent social media trends?

It’s funny to hear people talk about social media trends when I go to conferences or meetings that focus on online marketing. The speakers seem to focus on talking about the cool social campaigns they ran for some big name company with a $500K budget. Then I say I’m from a newspaper and that I was wondering what they can recommend to help me drive more fans. I hear, “buy Facebook ads for a targeted audience,” reach out to “digital influencers,” “have a contest and raffle off something big.” I sit back and get a good chuckle. They never ask, “What type of community do you have?” or “tell me more about what you’re trying to achieve.” It’s always these cookie-cutter approaches. If you’re outside the retail/consumer-based world, social media gets tricky – mainly because we’re not selling a specific product.

But there are a few people who get it. Here in Boston, I like to keep up on what the Hacks/Hackers Meetup group is talking about. A lot of the thinking is big picture, but the best part is the networking – it can always lead to collaborative thinking opportunities. Doug Haslem (@DougH) seems to have a good grip on what’s happening in the social media marketing world. As everyone knows Mashable.com is a great resource for any business trying to do social media without a dedicated staff or budget. I subscribe to a ton of newsletters, but I really like the content sent out by MediaPost. With anything, you have to be aware of your surroundings. At the Monitor, I try to think less like a marketer and more like a reader- go figure. I try to think about the tools I would like to see when visiting CSMonitor.com, and then come up with strategies to meet those needs.

Staying up on trends is great, but what’s trending doesn’t always work for our audience. The web readers that flock to Mashable.com are not the same readers that visit CSMonitor.com every day. I would say the most important thing to remember is always keep your audience in mind. Often, simply by showing the personal side of your organization can go a long way with your fan base, and that doesn’t take a big budget or creative messaging – just a genuine interest in their needs.

If you have suggestions for future Social Media News posts, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

Want To Stand Out In The Social Media Crowd? Build A Community Of Loyal Readers

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Kevin Curley, Social Media Specialist Christian Science Monitor

Kevin Curley Social Media Specialist Christian Science Monitor

This week’s social media news comes to us from Kevin Curley, Social Media Specialist at The Christian Science Monitor. He directs the social online engagement strategy for CSMonitor.com, the web version of The Christian Science Monitor. Kevin’s main focus at the Monitor has been to build a loyal audience utilizing email newsletter campaigns and traditional social media platforms.  We asked Kevin a few questions about online newspapers and the social media platforms he manages.

Q: How do you think online newspapers will function and fit in, in the future?

I wish I had the answers. From our standpoint, readers’ access to mobile technology has dramatically revolutionized the way we think about news consumption. No longer can we brag about the number of foreign bureaus or correspondents we have on-the-ground. These days, anyone with a smart phone can break news when and where it is happening. But covering newsworthy events goes way beyond just snapping a photo, uploading it to Twitter, and writing what you saw. That is where newspapers fit in the mix. Both have a role in media, but different roles nonetheless.

Journalists offer depth, context and hopefully, an unbiased perspective – at least that’s what we strive for at the Monitor. I don’t see this changing much in the future. What will change is how we consume news; print vs. online, tablet vs. phone, audio vs. video, etc. I think everyone is trying to figure out what works best, but I would put my money (like so many others) on a multimedia mobile approach; way beyond the iPad.

How will online newspapers function in the future? Anyone can follow trends, write a blog post and ride the wave. But, in my opinion, you have to build a community of  loyal readers to stand out in the crowd. Take Slate.com for example. There you have a site with a relatively small number of unique visitors/month (7.5 million) compared to the enormous number of page views/month (80 million). They follow trends, create great content that readers want, and according to Quantcast, average more than 10 pages per unique visit; i.e. extreme reader loyalty.

I would bet that in every board room of every major news organization, whether television, radio or online, big people with big titles are coming up with big ideas that will  transform their traditional old-school news site into some attractive multimedia landing page for a younger, hipper audience.

My role, is to help this new audience connect deeper to the Monitor community through our social media activity.  By creating a community of engaged readers, we’re hoping they will become CSMonitor.com brand advocates; distributing our content to a larger audience – specifically their friends and family.

Q: How do you manage a Facebook page with over 25K fans and a Twitter account with 9,500+ followers?

Christian Science Monitor Facebook PageManaging Facebook is easy if you set the agenda or tone right away. Fan pages that let the fans dictate the tone can get out of control; its like having your pets sleep on the bed with you. At first, it may be cute, but after awhile, they run the show and you end up not getting any sleep.

When I started the Monitor’s FB page in 2008, I set community rules that stated “no ranting, no name calling” and that the page reflected the mission of the newspaper, “to injure no man, but to bless all mankind.” Even as the number of fans increased, and with only one full-time staff member monitoring the fan page, the community has continued to be free of ranting – most of the time.

We engage with our readers, uphold the community rules, and most of all – try to create an environment where people feel comfortable offering their opinion. We feel its necessary to show a personal connection with the fans. We’re not perfect, some people get upset when their comment disappears, but overall I’m happy with the community we’ve built. The last time I looked at our Insights, out of the 25K, 85% were active, and we’re averaging about 4,000 interactions a month.

On Twitter, I would say I only invest about 5% of my time managing the account. With an organization trying to do more with less, we realized we can’t invest the time needed to make Twitter a big player for us. We do highlight our ‘Top RT’ers’ and ‘Top Influencers,’ but we don’t seek out influencers – it’s just not our style. In fact, we know that by being a trusted news source on Twitter, we’re the influencer.

Like most news organizations, the bulk of our referring traffic from Twitter comes from readers utilizing the share tools on our website. Looking ahead, we’ll try to expand those opportunities and really try to improve the user experience on CSMonitor.com. There’s probably more we can do with Twitter; Huffington Post, CNN, Mashable.com, and the Daily Beast are always leading the charge – but they’ve got the resources to pull that fancy stuff off with ease. I need to get a couple 100K more page views from Twitter before we start considering it a big player for traffic.

Next week Kevin will tell us where to look online to find the most recent social media news so stay tuned!

If you have suggestions for future Social Media News posts, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

The future in social media is sharing experiences-Brian Solis Video Interview

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Brian Solis is described on his website as being “globally recognized as one of the most prominent thought leaders and published authors in new media.” He is Founder and President of Future Works, an award-winning digital and social media agency in Silicon Valley and San Francisco. We at Garvey Communication love to hear what he has to say about social media and where the industry is headed so we wanted to share the wealth and post this video interview.

If you liked what you saw and want more watch this video of Brian talking about “social currency.”

If you have suggestions for future Social Media News posts, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

Did J.C. Penney Wear An SEO “Black Hat?” The Story and How to Do It Right

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Everyone wants their website to be ranked first by Google, but how far would you go to make that happen?  J.C. Penney learned the hard way that you better follow Google’s rules or your website will be buried, literally.  The New York Times article, The Dirty Little Secret of Search, exposed how J.C. Penney’s website was using “black hat” methods to appear first in search results. Once this was brought to Google’s attention, J.C. Penney’s website dropped in search results from the number one result to page five or six depending on the search term.

So how do you legally improve your websites search rankings?  Google protects their search algorithms like your grandma protects the secret family recipe, so there is no magic answer.  However, Google does tell you where to find their Webmaster Guidelines and Webmaster Tools which serve as great places to start when you want to improve your search results.

If you have suggestions for future Social Media News posts, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

3 Perspectives On How Social Today’s PR Graduates Must Be – Part 3

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Views from The Student, The Pro and The Professor

Last week we discussed how graduates will use social media to find a PR job. This week’s Social Media News, is the last of our three  part series, and asks what will surprise graduates about social media once they get on the job. GCAI tapped three people for their perspectives.

The Student: @stjackman
Stephanie Jackman, Intern at GCAI, completing a BA in Communication this year from Marist College in Poughkeepsie, NY
The Pro : @MFallon
Mary Fallon,  Media Director at GCAI and Isenberg School of Management at UMASS Amherst graduate, Google AdWords Certified, PRSA member for 4 years, has led seminars on SEO and SMO PR at UMASS Amherst
The Professor: @FvrythingPR
Dr. Daradirek Ekachai,  Associate Professor in the Department of Advertising and Public Relations at Marquette University in Milwaukee, WI

3) What will surprise graduating college students about social media once they get on the job?

The Student:
Little is taught about social media in the classroom so the majority of experience I have, I’ve learned as I went along. I was surprised to find the amount of time and effort that goes into developing a social media strategy and how essential it has become to a company’s marketing needs. In order for a company’s social media initiatives to be carried out successfully, they must be well thought-out and organized.

The Pro:
I believe most students will be surprised to realize how much strategy goes into social media.  Social media isn’t just about creating and distributing posts; the content must be tied to an overall plan which has been created with the business’ goals in mind. Also, the strategic plan must be constantly evolving as social media does.

The Professor:
 I think students might be surprised that, being seen as a “digital native,” they could be regarded as a social media “expert” with full responsibility in the area “grown ups” are not familiar with. They will have to learn quickly on management (time and organization) issues.

3 Perspectives On How Social Today’s PR Graduates Must Be – Part 2

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Views from The Student, The Pro and The Professor

Last week we discussed the “must have” social media skills a graduating senior needs to impress PR employers.  This week’s Social Media News, is part 2 of our 3 part series, and addresses how those graduates will use social media to find a PR job. GCAI tapped three people for their perspectives.

The Student: @stjackman
Stephanie Jackman, Intern at GCAI, completing a BA in Communication this year from Marist College in Poughkeepsie, NY
The Pro : @MFallon
Mary Fallon,  Media Director at GCAI and Isenberg School of Management at UMASS Amherst graduate, Google AdWords Certified, PRSA member for 4 years, has led seminars on SEO and SMO PR at UMASS Amherst
The Professor: @FvrythingPR
Dr. Daradirek Ekachai,  Associate Professor in the Department of Advertising and Public Relations at Marquette University in Milwaukee, WI

2) How can graduating college students use social media to find PR jobs?

The Student:
With graduation only months away, Twitter is one of the first resources I turn to when searching for career opportunities. Following Twitter handles geared towards entry-level job postings is easy to do, yet incredibly beneficial to my job search. By following thought leaders in the social media and PR industry I can engage in conversations, form relationships and show future employers I’m savvy in multiple social media platforms.

LinkedIn is another tool graduating seniors can use to enhance their job search. I’ve used LinkedIn to network with professors, find internship openings and participate in discussion forums. I think of LinkedIn as a virtual resume where each user has the ability to list past work experiences.

The Pro:
Students can use various social media platforms (including Facebook and Twitter) to follow companies they would like to work for and connect with people who work there. They can also post their resume on LinkedIn or upload a video version to YouTube. Overall, it’s important to show employers you have experience with social media, which means students should accurately complete their profiles and stay active on the platforms they are utilizing.

The Professor:
To me, it’s not so much how students can use social media to find PR jobs, but how they can use social media to get a PR job!

The obvious social media platform related to careers is LinkedIn, so that means that students must create and maintain a professional profile on LinkedIn. They can start growing their contacts and build their own network, start networking, and creating meaningful content to show future employers that they are capable and serious about their professional future.

Students also can use Twitter to follow professionals in their field, job sites, and companies that they want to work for.  It’s widely known that job recruiters search for job candidates, using social networking sites, and research candidates before the interviews. Students need to know how to use social media wisely, differentiate themselves from other job candidates in order to be a top contender in the job market.

3 Perspectives On How “Social” Today’s PR Graduates Must Be-Part 1

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Views from The Student, The Pro and The Professor

Obviously, Social Media has transformed Public Relations. Yet, are the PR factories (colleges and universities) cranking out graduates that are prepared to work in, or maybe even lead, this changed industry?  This week’s Social Media News is the first in a three part series that will answer that probing question.  GCAI tapped three people for their perspectives.

The Student: @stjackman
Stephanie Jackman, Intern at GCAI, completing a BA in Communication this year from Marist College in Poughkeepsie, NY

The Pro : @MFallon
Mary Fallon,  Media Director at GCAI and Isenberg School of Management at UMASS Amherst graduate, Google AdWords Certified, PRSA member for 4 years, has led seminars on SEO and SMO PR at UMASS Amherst

The Professor: @FvrythingPR
Dr. Daradirek Ekachai,  Associate Professor in the Department of Advertising and Public Relations at Marquette University in Milwaukee, WI

1) What are the “must have” social media skills a graduating college student needs to standout to PR employers?

The Student:
Being savvy in the realm of social media is no longer an added bonus, but a job requirement for entry-level PR candidates. The skill that will showcase graduating seniors’ expertise in social media is their ability to be engaging on these various platforms.  Mastering the writing technique it takes to be successful on each social media platform is key. Students must be able to use their writing skills to not only write an eye-catching press release, but an engaging tweet and Facebook post.

The Pro:
My top three are: writing ability, responsiveness, and curiosity. Whether a PR professional is writing a 400 word press release or a 140 character tweet, both grammar and writing come into play. When working in the social media world everything is in “real time” and students need to be able to analyze and respond to issues as they arise. Lastly, a willingness to learn is vital.  Students who are curious about social media and are constantly researching new platforms and methods will be the most successful.

The Professor:
Students should not only possess social media skills, but they also should know how to use them strategically, personally and professionally. They need to understand the sociology and psychology of social communication through social networks and know how to apply them in social media tools. They should keep abreast in current and ever-changing new media trends and be informed of latest research reports.

I also believe that they need to practice social media (Facebook and Twitter, mostly) regularly (everyday preferably!). Social media should be second nature to them and they need to know how to create content, engage and maintain their social relationships with their friends and followers.

GCAI’s 2011 Tips and Trends To Take Note Of

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Hey GCAI fans! Since Laura is away, this week’s Social Media News will be brought to you by myself. My name is Stephanie and I am GCAI’s  winter intern. In honor of the new year, John, Mary and I found a few of our favorite social media articles that will be sure to jump start your social media strategy in 2011. Enjoy!

Influencer Scoring – Separating Worry From Want-To-Bes

I think understanding individual influence in social space is going to be a very big issue in 2011.  Almost every day, we are uncovering posts about one of our clients – both negative and positive.  Currently, we are using redundant monitoring platforms to  discover the posts and then manually assessing and scoring the commenter’s influence. Services like Klout are doing the same calculations algorithmically – which does highlight “the way of the future.”  Blogger John F. Moore’s interview with Matt Thomson, VP of Platform at Klout is a good place to start to understand where influence scoring is and where it is going.  – John Garvey (@Jgarvey)

http://bit.ly/aAuSME

Massachusetts Twitter Usage

Massachusetts is one of the top 3 states with usage that is 69% higher than the national average which is also the greatest increase among all US states. In terms of growth, Massachusetts was 2nd with a 24% increase. I think this reinforces the fact that Twitter is an important tool that businesses can utilize, especially in areas where usage is high or steadily increasing. A few tips if you are just beginning to use Twitter: listen before engaging in order to get a feel for the Twitter community, keep tweets to 120 characters which allows them to be retweeted, and restrain from pitching. –Mary Fallon (@MFallon)

http://bit.ly/hh8v2i

Are videos and mobile applications included in the next step of your social media strategy?

This article from ReadWriteWeb.com is an excellent resource in terms of emerging social media trends in 2011. In 2010, iPhone and iPad applications were downloaded over 7 billion times and e-mail access on the iPhone is continuing to rise while access on the computer declines. In 2011, many interactions and experiences will be shared through mobile devices. Additionally, consumer engagement with video continues to grow. Consumers can look forward to relying on video to get information and learn about companies in a way they wouldn’t normally experience with tweets and status updates. I view this as the next, more interactive step in consumer engagement. –Stephanie Jackman (@stjackman)

http://rww.to/eENvbO

Do you have any of your own social media trends for 2011? Please feel free to email me. Thanks! – Stephanie

How Does a Googlebot Crawl Your Website? Trends vs. Insights? What Was “Googled” the Most in 2010?

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Google’s Hidden Gems in This Week’s Social Media News

Most people are aware of Google Analytics and how it can help you monitor your website’s activity, but have you ever used Google Webmaster Tools?  I am by no means a “webmaster,” but the tools offered are easy to use and it gives you a behind the scenes look at what a Googlebot sees when it crawls your page.   Disclaimer: You will need to own the site in order to verify it and have access to all this great information.

Google Trends is an interesting tool for the general public to see what the world is searching for, but it doesn’t give many details that businesses can use. Enter Google Insights for Search, which is like a supped up version of Google Trends.  Insights can compare search volume patterns across specific regions, categories, time frames and properties. Although it’s still in beta it looks like a great tool that I know GCAI is going to use in the future.

Last, but not least, Google has finished its annual Zeitgeist 2010: Year in Review video that shows what the world searched for in 2010.  It’s a fun three minute break from work.  If you have more time to kill check out Google Zeitgeist 2010 which is an interactive graphic that allows users to find out details about what was searched for most in 2010. Did your top searches make the list?

If you have suggestions for future Social Media News articles, want to ask questions or share thoughts, please feel free to email me. Thanks! – Laura

P.S. Happy holidays and to celebrate check out The Digital Story Of The Nativity.